Module: Resource Management
Project Portals

Have you updated your Project Plan or Issues/Risk Logs in smartsheets and noted your Portal home page hasn't refreshed?

When you makes changes to your data in Smartsheets, the Project Portal doesn't display this information or changes right away. Information or changes are updated on a programmed schedule.

If you'd like to do a force refresh, you must manually kick this off in NettTalent, the Resource Management module.

Process

  • Log into SolutionTrac > Resource Management.
  • Select Project from the top menu > Use the search panel on the left and search for the required Project > Select the Project
  • Select Portal from the menu
  • Select the 'Smartsheet Cache Log' submenu and click the Start A New Cache Refresh Job * You can click the 'Refresh' button until the Status column on the left displays 'Finish' for all the sheets.

0_1465359596783_Refresh Smartsheet Cache Log.png


Points to Note

  • The above process must be followed after completing the Project Portal Wizard.
  • Use this process if you have problems displaying your gadgets on your home page/dashboard. If you have changed any of the mandatory columns or source data in the dropdown list configuration, your gadget will fail and will be automatically hidden. The log will display errors that you must correct to display the gadgets correctly.

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